Can't add keyboard shortcuts in Word
This discussion was created from comments split from: Word 2016 Keyboard Shortcut.
This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.
I have a similar problem. I am on Word 16.16.15 (191014) on a mac. There is a zotero ribbon in Word. Zotero communicates with word. I can insert citations in a word document. But when I go to Tools->customize keyboard->macros then the box to the right is empty and does not show any zotero related commands.
Weirdly, when I go to Tools->macro then I can select macros in "zotero.dotm" and I can see the zotero related macros. I wonder whether this has something to do with the fact that they are in "zotero.dotm" rather than in "normal.dotm" but if that were so, then how do I move them?
I just figured out how to resolve the issue. You need to first open zotero, then open word. In that order. If you open word first, then zotero, you cannot see the macros in word!! Try it. Maybe add this somewhere to the documentation, as this is really confusing.
I'd recommend removing Zotero.dotm from your Word startup folder, restarting Word and confirming that the Zotero plugin is gone completely, and then reinstalling the plugin from the Zotero preferences.