Unable to upload files as attachments to Zotero Online

mayacostales · October 28, 2019

I am unable to attach files to my entries on Zotero Online. I drag and drop the file into the field as directed, but when I click upload it gets stuck and the file never uploads.

dstillman · October 28, 2019

Try switching to the beta version of the web library from the top of the page. While this should work in the old version, the old version isn't receiving any further updates.

Beatrice.koenigbe · October 28, 2019

I have exactly the same problem, even with the beta version. I do not go out

dstillman · October 28, 2019

Beatrice: Could you explain exactly what you're doing with the beta version and what's happening?

dstillman · October 28, 2019

(Beatrice's other thread, for reference: https://forums.zotero.org/discussion/79771/upload)

dstillman · October 28, 2019

@mayacostales and @beatriceK, can you try again now and let us know if you're still having trouble?

beatriceK · October 29, 2019

Merci beaucoup pour votre aide. Tout fonctionne !

Je profite également de ce post pour dire que la version Beta me plait énormément. Félicitations pour ce travail.

beatriceK · October 29, 2019

J'ai de nouveau le même problème qu'hier soir. Tout fonctionnait ce matin et puis cet après-midi, de nouveau impossibilité d'attacher des documents. Sauf les articles issues de SCIENDIRECT. Le reste impossible.

dstillman · October 29, 2019

@beatriceK: Can you start a new thread and explain how exactly you're using Zotero and how to reproduce the problem you're experiencing? File uploading to the web library should be fixed, and that wouldn't have anything to do with ScienceDirect — this is just about uploading files from your computer to the web library (which you would also only be using if you were unable to use the actual Zotero program on your computer for some reason).

beatriceK · October 30, 2019

Bonjour,
Il s'agit maintenant des pièces jointes pour les groupes.
Groupe = public closed, any group members for reading, editing and filing

Je peux joindre un PDF mais lorsque je souhaite le lire : j'ai le message suivant : Error
Unexpected error.

beatriceK · October 30, 2019

PS : je travaille avec beaucoup d'étudiants, sur différents ordinateurs, d'où l'utilisation on-line de Zotero. La version Beta est vraiment mieux que la précédente mais je rencontre ce problème de pièces jointes.

dstillman · October 30, 2019

Can you take a screenshot that shows the error you're getting, upload it somewhere (e.g., Dropbox), and provide a link here?

beatriceK · October 30, 2019

https://www.dropbox.com/s/2b9g1aqrzbws35d/Capture d'écran 2019-10-30 09.51.52.png?dl=0

dstillman · October 30, 2019

Can you click on the three-bars icon in the top right and go to Web Developer → Web Console, and then take a screen of what shows up in the console after that error occurs?

beatriceK · October 30, 2019

https://www.dropbox.com/s/76e3k20sh6w0yse/Capture d'écran 2019-10-30 10.05.18.png?dl=0

dstillman · October 30, 2019

Could you do the same thing but for the Réseau tab?

dstillman · October 30, 2019

And if possible, click on the request that's failing.

beatriceK · October 30, 2019

https://www.dropbox.com/s/1ofkkgzmodjcbj5/Capture d'écran 2019-10-30 10.19.18.png?dl=0

Pas certaine que c'est ce que vous voulez :)

dstillman · October 30, 2019

Ah, sorry about that — file downloading was broken in group libraries in the beta web library. Should be fixed now. Thanks for helping us debug.

mayacostales · November 3, 2019

I tried the Beta like you said and the files were able to upload!