Word freezing

dstillman · 2019-10-27T06:19:33+00:00

This discussion was created from comments split from: Problem here that I do not know how to handle:.

tvanhorn3 · 2019-10-27T06:19:15+00:00

I have had a problem with my zotero over the past week. My attachments have disappeared. When I tried to link a citation and/or reference in Microsoft Word, Word would freeze and I would have to force quit Word and Zotero. It is to the point that I am concern that I should not be using it at all and I am considering another app.
I am just starting my dissertation processes and I can't be losing work that I have spent a lot of time on.

dstillman · 2019-10-27T06:22:11+00:00

(We're happy to help you, but please create new threads for new issues instead of posting to other people's unrelated threads.)

First, what exact versions of Word and Zotero are you running? Can you provide a Report ID from Zotero?

My attachments have disappeared.

When I tried to link a citation and/or reference in Microsoft Word, Word would freeze and I would have to force quit Word and Zotero.

Are these things related in some way, or are these separate issues?