Error Report 942147079

AndyRevill

Hi,

My Zotero library has stopped syncing - seems to have been the case for a couple of weeks but I've been traveling a lot so haven't really noticed until now.

When I import some search results, the collection folder is synced but none of the contents and I get an error: XMLHttpRequest has timed out.

I've created the above report - I suspect it's not Zotero at fault but can you point me in a direction to start trying to sort it out?

Desktop PC running Windows 10 on a work network

Thanks,
Andy

dstillman

There's a good chance something on the work network is blocking this, but if you provide a Debug ID (different from a Report ID) for a sync attempt that fails we may be able to tell you more.

AndyRevill

Thanks for the quick response.

Debug ID D1053551863

dstillman

Can you download the Zotero beta and see if that fixes it for you? (The beta currently only has a fix for this and one other small fix.) You can switch back to the production version once the upload goes through.

AndyRevill

Tried that but I get the same error with one slight difference:

XMLHttpRequest has timed out after 60 ms

Note this time it has 60ms at the end

dstillman

Could we see another Debug ID for that?

AndyRevill

D576149389

dstillman

Sorry about that. Update to the latest beta (Help → Check for Updates) and try again.

AndyRevill

Looking promising as it appears to have started syncing. May take a while - I'll let you know if it doesn't complete for some reason but I'm optimistic.

Thanks for your help!

Andy

szarka

For the record, I was having a similar problem while running 5.0.75. Went a little crazy making sure there was still space on my WebDAV server, checking fs.inotify.max_user_watches, etc. Then I found this thread. Checked and saw that there was a new version of Zotero available, upgraded to 5.0.76, and now I'm fixed!

So, two users helped for the price of one thread. :) Thanks!