Zotero does not start

dstillman

This discussion was created from comments split from: Zotero doesn't fully start.

amzajaczkowska

my zotero does not start at all. It shows error and is frozen as if it was updating. when I click the button update it quits.

dstillman

when I click the button update it quits.

What button, exactly? What are you seeing on screen?

amzajaczkowska

There was an error starting Zotero.

[Exception... "Component returned failure code: 0x80570015 (NS_ERROR_XPC_CI_RETURNED_FAILURE) [nsIJSCID.createInstance]" nsresult: "0x80570015 (NS_ERROR_XPC_CI_RETURNED_FAILURE)" location: "JS frame :: chrome://zotero/content/xpcom/utilities_internal.js :: Zotero.Utilities.Internal.sha1 :: line 217" data: no]
Zotero.Utilities.Internal.sha1@chrome://zotero/content/xpcom/utilities_internal.js:217:14
Zotero.Retractions._valueToKey@chrome://zotero/content/xpcom/retractions.js:652:14
Zotero.Retractions._addItemKeyMapping@chrome://zotero/content/xpcom/retractions.js:737:15
Zotero.Retractions._cacheDOIMappings@chrome://zotero/content/xpcom/retractions.js:699:7
From previous event:
ZoteroService@file:///Applications/Zotero.app/Contents/Resources/components/zotero-service.js:352:7
@chrome://zotero/content/include.js:4:14

dstillman

Not sure why the update button isn't working, but start by installing Zotero 5.0.69 from the download page to see if that helps.

amzajaczkowska

Will I loose my library? I worry about this. I did not connect it to the online account. It is just on my comp

dstillman

No, it won't affect your data in any way.

dstillman

(In general, of course, you should always make sure you have a backup of your Zotero data directory, or ideally just your whole computer in an automated manner.)