Can only use Word plugin in compatibility mode
This discussion was created from comments split from: Unable to connect to my Word.
This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.
Zotero is there only when Word opens in compatibility mode. I have word 2016. When I open my working word documents Zotero is not there.
If you don't see the Zotero plugin in Word when you open Word normally, you need to copy that Zotero.dotm file to your Word startup folder, as explained in the manual installation instructions.