Reporting error ID 996322960

bioshaena
This is the error Id I got following http://www.zotero.org/support/word_processor_plugin_troubleshooting#debugging_broken_documents
after I posted the following problem on the forum

Hello!

I recently upgraded my zotero to zotero 2.0.b5. Today, I was trying to include some new references to an article that i am writing on Word 2007, but since I upgraded the zotero, the add-in in Word asked me for the latest version on this add-in, which I downloaded in the Zotero webpage (Zotero-Word-plugin-1.0b4). Unfortunately, I can't add any new references, change the styles of my references etc. I just get the following message:
An error occur communication to Zotero. Please make sure that firefox is open and try again.

I did this a few times but so far no luck!

Is there anyone out there who could help me please?

Cheers!

I am trying to isolate the problematic citation....

I hope you can help me! I have already inserted a ton of citations on this document! : (

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