download pdf from group library?

schymans · May 20, 2019

A colleague with whom I am sharing a group library cannot sync attachments because she ran out of quote I suppose. While looking for another way to access the attachments, I failed to download attachments from the group website. Is this not possible, or did I overlook something? I can only see the details of the attachments, but cannot download the actual pdf.

dstillman · May 20, 2019

If the owner of the group is at their storage quota, no one will be able to upload additional files and you won't be able to access them online.

schymans · May 21, 2019

I am the owner of the group and I bought quota, so I am not at the limit. For some reason, one of the members cannot download attachments.

adamsmith · May 21, 2019

Then see https://www.zotero.org/support/kb/files_not_syncing -- it sounds like the files are not syncing _to_ the server from your description (the information about attachments would be present even if the files themselves aren't)

schymans · June 11, 2019

Sorry, I did run out of quota after all. I thought I would receive a warning when I get close to the quota, so I did not even bother checking. I will try to reduce the size of the library. Thanks again for your help and sorry about the noise.