Upgrade StorageReport ID: 1087916022. Zotero sync hanging, then "stopping" overnight
I'm running Zotero 5.0.65 on Windows 10 Pro v. 1803; H/W is i7-4770, 16GB RAM.
The problem is:
1. Sync was hanging for hours without completing. The green arrow just kept spinning. NB I have sync set to manual, and to sync full-text content.
The changes I was syncing at the time (yesterday) were not extensive: some changes to saved searches, a few merges, some added PDF attachments (23 at most, that was all I downloaded yesterday). My library totals 6,452 items if that helps; my Zotero storage is currently at ~2.1GB so there is quite a lot there.
2. When I gave up on the sync and hit "stop sync", it went into "stopping", with the green arrow still spinning. I left the PC on overnight and the arrow is still spinning now, 18 hours later.
Looking at the error report, it seems to be a problem with the connection, to my untutored eye. I'm reluctant to just close Zotero while it's syncing or stopping, though, as I don't want to risk anything being corrupted (though I'm probably being overly cautious here).
What do I do?
Output from error report below:
------------------------------
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "HTTP POST https://repo.zotero.org/repo/updated?last=1554155754&version=5.0.65&m=4 failed with status code 500"]
[JavaScript Error: "HTTP POST https://repo.zotero.org/repo/updated?last=1554155754&version=5.0.65&m=4 failed with status code 500"]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
version => 5.0.65, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 5.0.65, extensions => ZotFile (5.0.9, extension), Zotero DOI Manager (1.3.7, extension), Zotero LibreOffice Integration (5.0.14.SA.5.0.65, extension), Zotero Word for Windows Integration (5.0.12.SA.5.0.65, extension), Shockwave Flash (20.0.0.306, plugin)
------------------------------
The problem is:
1. Sync was hanging for hours without completing. The green arrow just kept spinning. NB I have sync set to manual, and to sync full-text content.
The changes I was syncing at the time (yesterday) were not extensive: some changes to saved searches, a few merges, some added PDF attachments (23 at most, that was all I downloaded yesterday). My library totals 6,452 items if that helps; my Zotero storage is currently at ~2.1GB so there is quite a lot there.
2. When I gave up on the sync and hit "stop sync", it went into "stopping", with the green arrow still spinning. I left the PC on overnight and the arrow is still spinning now, 18 hours later.
Looking at the error report, it seems to be a problem with the connection, to my untutored eye. I'm reluctant to just close Zotero while it's syncing or stopping, though, as I don't want to risk anything being corrupted (though I'm probably being overly cautious here).
What do I do?
Output from error report below:
------------------------------
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "HTTP POST https://repo.zotero.org/repo/updated?last=1554155754&version=5.0.65&m=4 failed with status code 500"]
[JavaScript Error: "HTTP POST https://repo.zotero.org/repo/updated?last=1554155754&version=5.0.65&m=4 failed with status code 500"]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
version => 5.0.65, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 5.0.65, extensions => ZotFile (5.0.9, extension), Zotero DOI Manager (1.3.7, extension), Zotero LibreOffice Integration (5.0.14.SA.5.0.65, extension), Zotero Word for Windows Integration (5.0.12.SA.5.0.65, extension), Shockwave Flash (20.0.0.306, plugin)
------------------------------
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1. Click "sync" at top right. Wait several hours.
2. Click "stop sync" at top right. Wait overnight.