Google Docs plugin is unresponsive

dstillman

This discussion was created from comments split from: citing in Google Doc.

rebeccarothlib

Hi,

I am also having this problem. I've cleared my browsing history (cache and cookies) and restarted the browser, but the Zotero add-on in Google Docs is still unresponsive when I click any of the options from the drop down. I also tried Ctrl + Alt + C for adding a citation, but that did not work.

Is there a glitch occuring now?

Thank you,
Rebecca

rebeccarothlib

I can attach a picture of what I mean.

rebeccarothlib

I have both the online version open in my browser and my desktop version open.

adomasven

@rebeccarothlib Your problem is completely unrelated from the one in this thread. Please restart Zotero and your Browser, then try citing again. When you press the Add/Edit Citation option in Google Docs look through Zotero windows and ensure a citation dialog has not appeared.

If you're still having problems after that create a new thread in the forum and we'll continue from there.

dstillman

@rebeccarothlib: I've moved this to a new thread, so you can continue here.

rebeccarothlib

Thanks. I don't know quite what I did, but it started working for me.