Error ID: 681507830

flobokoerich
edited March 14, 2019
I have Zotero open, and when I try to use Word (Version 16.23), I always get the message: "Word could not communicate with Zotero. Please ensure that Zotero is open and try again." I've tried reinstalling the plug-in, deleting it manually and installing it again, not sure what else to do.
  • dstillman Zotero Team
    edited March 14, 2019
    And if you go to Tools → Add-ons → Extensions in Zotero, the Word integration plugin shows as enabled? (It looks like it is from your report.)

    Have you tried restarting your computer?
  • flobokoerich
    Yeah, it kept showing as enabled. I haven't tried restarting it yet, but I'll give that a shot, thanks!
  • flobokoerich
    edited March 14, 2019
    @dstillman it worked, thanks! Out of curiosity, would you happen to know why or is it just one of those 'shrug your shoulders and restart to get it to work' moments?
  • dstillman Zotero Team
    The latter.

    (Obviously, if you find this happens regularly, let us know, but that's unlikely.)

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