No external emails for group invites

Hello - none of my colleagues are receiving invites to groups for their external email accounts. The emails are not going to junk or spam. How can I invite colleagues to join a group if this does not work?
  • We haven't generally had reports of this. Are they all at the same domain?
    If they have Zotero accounts already with those email addresses, the invitations will also show up in the messaging system here (the inbox link at the top right) and on their groups page (

    If they can't receive emails from us and don't currently have accounts, we unfortunately don't have a way right now for you to send an invitation through your own out of band communications channel.
  • Ok thanks. I will double check that they set-up their accounts before I sent the invitations and that they checked their inboxes within Zotero for the invites.
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