"There was an error starting Zotero"

refother

I have also encountered this message whilst using WIndows XP. I work at different sites, on networked PCs, and zotero 2.0 works perfectly at 2 of them, but not on one particular PC. Does anyone know how to cure this problem? (And how to stop it from happening again?)

Richard Fothergill
University of Glamorgan

dstillman

Follow the steps in the Advanced Instructions section of the Reporting Bugs page and let us know what appears in the Error Console.

asbake

I too am having the same error message. It happened after I tried to change the file location. This is what appears in the Error Console:

Error: [Exception... "Component returned failure code: 0x8052000e (NS_ERROR_FILE_IS_LOCKED) [mozIStorageService.openDatabase]" nsresult: "0x8052000e (NS_ERROR_FILE_IS_LOCKED)" location: "JS frame :: chrome://zotero/content/xpcom/db.js :: anonymous :: line 1032" data: no]
Source File: chrome://zotero/content/xpcom/zotero.js
Line: 299

noksagt

That may or may not be the same error as refother (who didn't include any output).

You have a file locking issue. Refer to:
http://forums.zotero.org/discussion/7488/cant-add-delete-or-edit-items/
http://forums.zotero.org/discussion/6559/there-was-an-error-starting-zotero/

and other threads.

refother

Apologies for not replying to Dan et als comments sooner, I have only just got back to this site and onto the recalcitrant PC. The error message I get on this PC (Zotero works at my 2 other sites) is :
Error: [Exception... "Component returned failure code: 0x8052000e (NS_ERROR_FILE_IS_LOCKED) [mozIStorageService.openDatabase]" nsresult: "0x8052000e (NS_ERROR_FILE_IS_LOCKED)" location: "JS frame :: chrome://zotero/content/xpcom/db.js :: anonymous :: line 1032" data: no]
Source File: chrome://zotero/content/xpcom/zotero.js
Line: 299

So it obviously does look like a file locking problem

dstillman

See my posts in the two threads linked by noksagt for solutions.