Word add-in and OneDrive

Hi all,

I have been having a problem where I am unable to use the Word add-in to add or edit citations for a document that is saved in my OneDrive folder (even when the document is stored locally on my computer). If I copy the exact same document into any other folder (e.g. my Dropbox folder) I have no problems. Using Word 365 ProPlus Version 1809 and Zotero Standalone 5.0.56 if that makes a difference.

A bit of googling suggests that this was a problem in the past (e.g. this thread: https://forums.zotero.org/discussion/41885/ms-word-2013-plugin-stopped-working-in-single-document/) but there are also recent threads which suggest it should no longer be a problem (e.g. this one https://forums.zotero.org/discussion/72263/how-to-use-zotero-with-word-online-onedrive)

Can someone confirm whether or not this problem has been resolved in general (and therefore whether my issue is something different or more unusual)? Is there anything I can do to fix or workaround this? Or do I simply have to accept that I can't use OneDrive and should stick to saving my work in Dropbox (or other providers)?
  • A recent thread suggested that pausing syncing or setting the file to save on the device fixed it. If that doesn't work for you, I'm afraid moving the file out of OneDrive is the best we can suggest.

    (There's a good chance we can't do anything about this, since this seems like a lower-level problem between Word and OneDrive, but I've created an issue to track it.)
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