Error ID: 944178723

arwam96
Failed to add citation. Error message says : Zotero experienced an error updating your document. This command is not available because no document is open [getDocument: document.cpp].
Even when I close and re-open both the word file and Zotero, the same problem persists. it seems that I have to restart my computer whenever this problem occurs.
I'm using Windows 10. The file is saved on OneDrive and autosync is on.
Please Help!

Thanks,
  • adomasven
    Do other (e.g. new) documents still work when you start getting this error? It is not out of the question that OneDrive sync is causing this.
  • arwam96
    Bulls-eye!
    You're right in that Onedrive autosync was causing this problem, because everything works well when I pause syncing or when I change the file properties to 'save on this device' rather than saving it to the cloud.

    That helped a lot! thanks adomasven :)
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