Zotero preferences won't open

seans_potato_biz

I have Zotero Standalone for Windows 5.0.44. When I go Edit > Preferences, nothing seems to happen. The edit menu goes away as expected and the preferences window does not open.

Windows 7 Enterprise, 64-bit, serivce pack 1.

mark

Could it be that it's already open but hidden behind another window, or on another monitor? You can check with Alt+Tab which other windows are open — the Zotero prefs window won't have the Z icon.

seans_potato_biz

Thanks, unfortunately, the preferences window also does not appear in the Alt + Tab overlay. When I open the preferences window on my laptop, another window appears on the taskbar (grouped with the main Zotero window) but this does not happen on my work desktop.

bwiernik

Does the problem go away if you restart Zotero?

seans_potato_biz

No, the problem doesn't go away even if I restart the PC.

Is there any other way to view the details of the sync WebDav? I have my files syncing somewhere but I don't remember where and I need to find out so I can set up Zotero on my home PC and laptop.

I've made a request to the IT department to install the latest version but that might take a while and might not even help.

dstillman

Can you provide a Debug ID for an attempt to open the prefs after a Zotero restart?

seans_potato_biz

Here is my Debug ID: 11880674

dstillman

That's a Report ID, not a Debug ID, but I’d start by reinstalling Zotero — things don’t look right in that report.

seans_potato_biz

Reinstallation fixed this. Thanks.