Can't Save to Zotero
Report ID: 1779057410
Hi--I've reviewed the troubleshooting guide. I tried to save an Amazon webpage and it worked correctly. I also tried saving this page: http://journals.sagepub.com/doi/10.1177/027507409702700103. However, alot of PDFs and other pages don't really work. I am using the latest version of Zotero, latest version of Firefox, and I reinstalled my connector this morning just to check. (I've been having trouble for a while, but now it won't save much at all correctly!)
I tried to save this page: https://onlinelibrary.wiley.com/doi/pdf/10.1111/j.1540-6210.2009.02040.x
I tried with and without a snapshot. It does not show anything...no message about "saving to zotero" etc.
Hi--I've reviewed the troubleshooting guide. I tried to save an Amazon webpage and it worked correctly. I also tried saving this page: http://journals.sagepub.com/doi/10.1177/027507409702700103. However, alot of PDFs and other pages don't really work. I am using the latest version of Zotero, latest version of Firefox, and I reinstalled my connector this morning just to check. (I've been having trouble for a while, but now it won't save much at all correctly!)
I tried to save this page: https://onlinelibrary.wiley.com/doi/pdf/10.1111/j.1540-6210.2009.02040.x
I tried with and without a snapshot. It does not show anything...no message about "saving to zotero" etc.
The Sage article does or does not save?
And the report ID was created after what operation exactly?
The Sage article does save. The second, Wiley does not.
The Report ID was created after I tried to save the Wiley article. Here's another report ID after I just tried to save it again... 255528409. Nothing happens when trying to save as a snapshot or without snapshot.
And we'll need you to follow all the Troubleshooting Translator Errors steps through to the end. (You haven't, or you'd be providing more information.)
Here's the ones form the Connector:
Report ID: 1280922745
Debug ID: D478650806
When I click the save button in the connector, nothing happens. Nothing happens within Firefox and nothing saves to Zotero. I'm not sure what else you're asking here?
(Note that starting in Firefox 60 you won't get the full save popup when viewing a PDF directly, but you'll still get some feedback in the icon itself that the save is working. This is a new Firefox limitation, though we may be able to work around it somewhat in a future version.)