Error message: "citations[(j - 1)].sortedItems.slice(...)[0] is undefined"

mghaz

I keep getting this error message, which is preventing me from adding citations to a Word document.

Any advice on the cause and/or solution?


Zotero experienced an error updating your document.

citations[(j - 1)].sortedItems.slice(...)[0] is undefined

landesev

I have the same problem and already followed the 8step guidelines for debugging issues but nothing happened :( Is there another solution? Sometimes I can add new citations and like 2mins later (at the exact same point in the document) I can no longer add any citations!

adomasven

The error you are seeing is fixed in the Zotero beta. We are planning to release it soon on the main channel, but until then you can try the beta.

dstillman

This should be fixed in Zotero 5.0.38, available now via Help -> "Check for Updates…".

mghaz

Works like a charm. Many thanks!

HariHirsch

having the exact same problem here, running the 5.0.38 version. please help.

adomasven

@HariHirsch Please follow the step 8 of debugging broken documents and send the snippet to support@zotero.org with a link to this thread.

mghaz

Uh oh. No longer working like a charm!
A new error has appeared:
this.registry.citationreg.citationById[c[0]] is undefined

I followed step 8 of debugging seem to have found the problem area.

I emailed the problem area to support@zotero.org

mghaz

Hello again,

Just writing to let you know I am noticing a pattern with this error message.

When I copy some citation, let's say "Citation X" from Word Doc A to Word Doc B, Word Doc B starts serving the error message: "this.registry.citationreg.citationById[c[0]] is undefined"
Word Doc A, however, continues to function normally.
And, if I remove the offending Citation X from Word Doc B, Word Doc B returns to normal functionality.

So it seems like the problem arises from copying and pasting zotero citations across documents. I used to do this a lot, so I hope the issue can be addressed! If needed, I can try to send an example of an offending Word Doc serving the error message to support@zotero.org.

Just let me know, and thank you for your help.