Can't download citations from Sage

rachelc · January 2, 2018

I used to be able to save citations from Sage, but for the last few months, I haven't been able to. I have to instead download these manually and import individually to Zotero. This is a pain as I use Sage journals a lot. For a while this problem seemed to affect Wiley as well, but think that this is now okay. I use Zotero standalone and logon to Sage via my university (City).
Any suggestions?
Rachel.

bwiernik · January 2, 2018

Can you post a specific URL that isn’t working?

rachelc · January 2, 2018

This one, for example:
http://0-journals.sagepub.com.wam.city.ac.uk/doi/abs/10.1177/0192513X02250754

Any ideas?
Thanks.

waymorestorage1 · January 9, 2018

I'm having this issue as well, though only on one of my computers! I click the paper add icon and a small dialog pops up in the bottom right of the browser; however, when I go to the Zotero Desktop client and sync on that same computer, the recently added citation isn't there.

(example URL that won't add to my library: http://journals.sagepub.com/doi/full/10.1177/0018720817723428)

Any update on this issue?

adamsmith · January 9, 2018

Is this Sage specific or do you see the same e.g. on worldcat here? http://www.worldcat.org/title/wealth-of-nations-books-1-3/oclc/755633781

waymorestorage1 · January 9, 2018

I was able to add that example book from worldcat just fine!? Maybe it's just Sage specific for some odd reason?

waymorestorage1 · February 11, 2018

Anyone have an update on this issue? I'm still unable to add citations from Sage.

LiborA · February 11, 2018

I just tried import from http://journals.sagepub.com/doi/full/10.1177/0018720817723428 and all metadata are imported correctly. What is exactly the problem?

adamsmith · February 11, 2018

Run through these: https://www.zotero.org/support/troubleshooting_translator_issues
In particular checking on privacy settings and resetting translators.

rachelc · July 14, 2018

Hi. I left this for a while, thinking it would resolve itself, but I'm still having problems. I think it may be something to do with the university library logon process - which produces cookies.

Checking now, I can download citation info from this:
http://journals.sagepub.com/doi/abs/10.1177/0950017018768203?journalCode=wesa

But nothing from this:
http://0-journals.sagepub.com.wam.city.ac.uk/doi/10.1177/0950017018768203

They are the same article, the former is from googling online, the latter from going via my library link. The problems is, however, that I can only access the full article pdf when I logon via the library (the second of the two weblinks).

Is there a solution?

adamsmith · July 14, 2018

See the last step of the troubleshooting guide in my post above. We will want a _debug ID_ from the connector you're using for a failed attempt to import.