When I click on the Chrome connector button it doesn't automatically retrieve the metadata. When I right click on the file there are no options for creating parent item or retrieving metadata.
Sorry, you'd have to start at the beginning (that's why we generally ask users to start new discussions for issues). Your issue doesn't sound like the same as the one reported here. Where a you're importing from, what exactly is the problem, where are you right-clicking, and what are you seeing on right-click.
no, not the same issue at all. You just can't import PDFs from google drive directly. Download the PDF to your computer, drag it to Zotero, and you'll be able to run retrieve metadata.
You mean you can't drag a PDF from Finder to Zotero? That shouldn't be a problem. You can also use "Store copy of file" under the green plus sign. Import is for something different; that wouldn't be expected to work for PDFs.
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Where a you're importing from, what exactly is the problem, where are you right-clicking, and what are you seeing on right-click.
https://docs.google.com/viewer?a=v&pid=sites&srcid=ZGVmYXVsdGRvbWFpbnxncm9jaGV0ZXxneDoyOTNiMzllYjg1OGYzMzQ1
When I click the connector it saves the file and creates a parent item with the same name without searching for metadata. Then in Zotero when I right click on the file or the parent item there are no options for retrieving metadata.
Edit: fixed typo
Import is for something different; that wouldn't be expected to work for PDFs.