Zotero Chrome Connector Stopped Working

s6gapaul

Hi,

I hope someone has had a similar issue and can help.

I downloaded Chrome Connector about a year ago and it worked just fine. Then one week ago it just stopped working.

I still see the button for storing a publication but when I hit it, nothing happens or I get an error and the publication is not stored on my desktop Chrome.

I've tried installing and uninstalling both.

Does someone know how I can get the Chrome connector to start working again?

Thanks :)

adomasven

What version of OS and Chrome are you running?

s6gapaul

Hello,

the Chrome version is Version 60.0.3112.101 (Official Build) (64-bit)

the Windows Version is Windows 7 Version 6.1

I got a Error Request ID : 1244092198

adomasven

Does going into Connector Preferences -> Advanced and clicking "Reset Translators" help? If not, do you get the problem on all pages, or only a specific one? Can you provide an example URL?

s6gapaul

Nope, that didn't help :(
Yes, unfortunately, I have the problem on all pages

For example I acn't save this publication https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4737934/

adomasven

Could you submit a Debug ID (different from Report ID) for reloading the page and clicking the save button after it is loaded.

s6gapaul

I don't get a debug ID.
This is all I get:
'An error occurred while saving this item. Try again, and if the issue persists see Getting Help for more information."

And if I go on settings there is a notice that that ‘Zotero is unavailable’

adomasven

You need to see the linked instructions above on how to generate a Debug ID, which is different from Report ID.

s6gapaul

Oh,ok. Thanks I did now

This is the Debug ID: D1282680902

dstillman

(3)(+0000007): HTTP POST http://127.0.0.1:23119/connector/ping

(3)(+0000046): Connector: Method ping failed with status 502

A 502 is a "Bad Gateway" error, so your proxy or firewall software is interfering with these local requests from the connector to Zotero.

See https://www.zotero.org/support/kb/connector_zotero_unavailable for more details.

s6gapaul

It was the proxy interfering. I altered the proxy- .pac file and now it works fine.
Thanks a lot :)