Also having problem, Not using Onedrive, zotero Standalone, Word 7, Win10. Using it with no problem extensively for years, then this starts. I have a whole body of work with hundreds of refs...
There's an error in Windows 10 that we have been unable to reproduce ourselves, but people report that running Zotero (or both Zotero and Word) as Administrator helps.
yes, thank you, running both as admin is a 'fix' that works, and I remember now, a year or more ago I used to run both as admin, probably for the same problem. Then I did a reinstall of my windows 10, and problem went away.
Odd thing that the problem would now return intermittently. Fixed it with reboot once or twice, this time reboot did not work. Problem did not start again this last time after doing a win10 update or making any other changes that I remember.
It sounds like it currently is "reliable" for everyone who is experiencing this. It's just not clear what's different for them than for other W10 users.
So, update on this problem - just updated to v5.0.8, which did not start as admin, and no problem accessing Zotero from Word. Don't see reference to this problem "Could not find a running Word instance." in changelog, but perhaps one of the bug fixes inadvertently fixed it? Whatever the case, thank you Zotero developers. We appreciated you.
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I have a whole body of work with hundreds of refs...
In the past, the problem seems to fix itself when I reboot. This time, no such luck. Any help greatly appreciated.
(Could not find a running Word instance. [getDocument:document.cpp:135]' when calling method: [zoteroIntegrationApplication::getDocument])
Odd thing that the problem would now return intermittently. Fixed it with reboot once or twice, this time reboot did not work. Problem did not start again this last time after doing a win10 update or making any other changes that I remember.
Strange problem.
Don't see reference to this problem "Could not find a running Word instance." in changelog, but perhaps one of the bug fixes inadvertently fixed it?
Whatever the case, thank you Zotero developers. We appreciated you.