New Zotero word add-in causing spinning blue wheel in m.s. word
Every time I move the cursor location in MS word or I delete individual letters, a spinning blue wheel appears (the "busy indicator") in the location of the cursor.
Everything still works fine, but this is annoying. This problem seems to have coincided with the new "streamlined" version of the zotero word plug in. In fact, if I disable the Zotero word plug-in, then the problem disappears (but then I can't use zotero!).
Any suggestions would be greatly appreciated. I wonder if anyone else has experience this problem?
Everything still works fine, but this is annoying. This problem seems to have coincided with the new "streamlined" version of the zotero word plug in. In fact, if I disable the Zotero word plug-in, then the problem disappears (but then I can't use zotero!).
Any suggestions would be greatly appreciated. I wonder if anyone else has experience this problem?
This makes navigation in a Word document with the arrow keys frustratingly slow, as I have to wait for the cursor to 'catch up' in order to see my current location in the document.
I found that disabling the latest Zotero add-in (under "Developer" -> "Add-Ins" -> "zotero.dotm") and enabling an earlier version ("zotero.dot") provides a workaround for the problem.
Hope this helps.
No need to go back to 3.1.20
Just reinstall Word processor, then go there: C:\Users\[user_name]\AppData\Roaming\Microsoft\Word\STARTUP (authorize hidden folders in explorer to access this folder).
Cancelling zotero.dotm make things go better, the wheel stops...
If you can't see the extension of the file, order the files by name, it will be the second.
a) I usually customize things in Word so that Alt-1 is set to the Zotero-Add-Citation command. (and a few other similar keyboard shortcuts). But with the new Add-in, I am not able to set such a shortcut, because I am not able to find the Zotero commands in the "All Commands" section of "Customize Keyboard" option in Word 2013. Earlier, all zotero commands would show up in the "All Commands" list. Am I missing something here? Can you help?
b) The option to 'Remove Add-in' does not become available when one goes to the Templates and Add-ins section in Word-Options. Any reason why?
I strongly suggest that you send a message to all your users (or your Word users, if you can identify them) about this bug and how to fix it.
Otherwise, you have thousands of folks out there with a debilitating bug in Word and no idea how to repair it (since you don't have a system of automatic updates). I found it only because I am savvy with web searching for technical issues, and I got lucky. And it still took me over 30 minutes of searching, including following numerous blind alleys.
Putting notice in a generic newsletter won't do the trick, since people often don't read those, and they won't even suspect that Zotero is causing their problem. You need an email with a very well-composed subject line. May I suggest...
Zotero users -- is Word for Windows running slow -- this might be your problem.
I realize that makes you look not so terrific. But you have a serious situation on your hands here, and you need to act in your users' interests. Need I mention Volkswagen?
Regards. --David (loving Zotero, so far, having come from the M product)
Regards. --David