Zotero standalone not opeing at all (Report ID: 672856980)

moseslee
Report ID: 672856980
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after a pop-up which indicated there was an error(it said the note was too long to store), I just shut down all of the programs. But after that, I could not open zotero standalone at all. so I removed the zotero from program panel and re downloaded the program and ran it. But still it did not open.
lastly, I checked the chrome extension and found the error message with ID
How can I solve this problem?
  • dstillman
    Restart your computer and try again.
  • moseslee
    Thank you for the advice. but I've already tried restarting the computer. Is there other method I can try?
  • dstillman
    You'll have to be more specific with what you mean by "not opening at all". What happens, exactly?
  • moseslee
    What I meant was even if I double-click the Zotero stanalone icon on my desktop, the program won't start at all. It just keeps showing pop-up which said "there was an error while starting the program" hope this describes the situation.
  • dstillman
    OK, that's what we need to know. (Be sure to always provide exact messages that you see on screen when reporting software issues.)

    See Reporting Startup Errors.
  • moseslee
    I have already tried this part too. on the text box I added "-jsconsole" like below
    "C:\Program Files (x86)\Zotero Standalone\zotero.exe jsconsole"
    but, the same pop-up came up with the message "there was an error while starting the program"
  • dstillman
    That's not meant to fix anything — it's for reporting, as it says. A separate window should pop up with some messages in it.

    If you can't get that to work, you can also try generating debug output.
  • dstillman
    But, wait — in your example you left off the hyphen before -jsconsole.
  • moseslee
    edited May 28, 2015
    Thank you! you were right. I missed the "hyphen" Below are the messages I got.

    [extra errors removed — D.S.]

    -----------------------------------------------------------------------
    Timestamp: 2015-05-28 오후 10:20:00
    Error: [Exception... "Component returned failure code: 0x80630002 (NS_ERROR_STORAGE_IOERR) [mozIStorageService.openDatabase]" nsresult: "0x80630002 (NS_ERROR_STORAGE_IOERR)" location: "JS frame :: chrome://zotero/content/xpcom/db.js :: Zotero.DBConnection.prototype._getDBConnection :: line 1119" data: no]
    Source File: chrome://zotero/content/xpcom/zotero.js
    Line: 801
    -----------------------------------------------------------------
    so. this should satisfy the reporting startup errors protocol
  • dstillman
    edited May 28, 2015
    OK, that last one is the issue. NS_ERROR_STORAGE_IOERR usually happens when the Zotero data directory is on a network drive or in a server-mirrored home directory. If that's the case, you should point Zotero to a folder on a regular part of your local hard drive from the Advanced → Files and Folders pane of the Zotero preferences and then move your existing data directory files there.
  • moseslee
    Thank you for the detailed instruction! but how I'm going to access to zotero preferences pane since I can not open the zotero standalone at all? Is it possible to access through zotero webpage?
  • dstillman
    Oh, sorry. Try opening the Zotero profile directory, deleting prefs.js, and restarting Zotero. That will reset the preferences, including the data directory preference, which might at least let you open Zotero.
  • moseslee
    Thank you very much! now I'm able to open the Zotero program again, but is it possible to retrieve previous data (pdf files, notes) in the USB (where I used as a data directory)?
  • adamsmith
    of course. Treat the data on the USB stick as if it were a back-up then follow the instructions here: https://www.zotero.org/support/zotero_data#restoring_your_zotero_library_from_a_backup (the 2nd option, probably). Make sure to keep the original copy on the stick in case something doesn't work correctly.
  • moseslee
    Thank you Adam. but when I try to copy zotero.sqlite file from usb to active data directory there was an error. it said "error 0x80080570" What should I do?
  • adamsmith
    You get that error when copying the file? That's really bizarre -- can you copy it somewhere else?
  • moseslee
    no. I can't copy it to the other place either. the same error message poped up. is it because the file is damaged?
  • moseslee
    Oh I solved the problem by the disk check!!
    Thank you very much for all of your help. I guess I should not use external device to store data directory..
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