Zotero integration error

Alachowski

Hello, I have been using zotero for several years and have never had this problem before, but I recently updated my firefox and now when I try to use zotero in word, I get a message saying "zotero integration error Zotero could not load the component required to communicate with your word processor. Please ensure that the appropriate extension is installed and try again."

How do I know what extension I need, and could you direct me to where to find it?

Thank you!

Angela

adamsmith

we'd need to know the version numbers of all relevant software involved (Zotero, Firefox, Zotero Word add-on, Word).

Alachowski

OK here is that information:

Zotero version 4.0.25.2
Firefox 35.0.1
Word Mac 2011 14.4.5
Word add-on - where would I find this information?

Thanks

adamsmith

under about:addons in Firefox (copy/paste that into the URL bar and hit return).

Alachowski

ok it looks like I have a few, not sure which ones are relevant:

zotero scholar citations 1.8.8
zotero automatic export 1.1.8
zotero 4.0.25.2
zotfile 4.1.2

adamsmith

looks like you're just missing the Word add-on. Install from here:
https://www.zotero.org/support/word_processor_plugin_installation#microsoft_word

Alachowski

Thank you will do!

Alachowski

I tried to download the word add-on and it said "cannot open the file because parts are corrupt or invalid"

adamsmith

try from a different browser and/or try emptying your cache. The add-on is fine.

Alachowski

It worked! Thanks very much.
Angela

dogurcak

Hi
I am having the same issue. I have used Zotero without problem for over a year, but now since my computer updated to Firefox v36 I receive the following error in word when I attempt to use the add-on:

Zotero could not load the component required to communicate with your word processor. Please ensure that the appropriate extension is installed and try again.

The versions of everything I have installed are as follows:
Zotero 4.0.26.1
Zotero for word add –on integration 3.1.18
MS word 2010 Professional Plus version 14.0.7143.5000
Firefox 36.0

Any help would be greatly appreciated. Thanks!
Danielle

adamsmith

start by re-installing the word processor add-on from the Cite tab of the Zotero preferences.

dogurcak

I have tried re-installing in the cite tab. I even removed the add-in and downloaded it again and re-installed it. Then restarted my computer. Is there anything I am missing?

dogurcak

Nothing I have tried so far has fixed the problem. Can you recommend any other things to do to fix this issue? Thanks for your help.

dogurcak

I have created an error report. The report ID is 1547728657. Thanks again for your help.
Danielle

dstillman

You definitely have everything installed correctly. Try disabling Avast to see if that helps.

dstillman

(At least, you have the Firefox parts installed correctly. If you haven't, you should try removing the add-on from Word, restarting Word, making sure it's gone, and then reinstalling it from the Cite pane.)

adamsmith

There are now at least 5 reports of this, all on Word for Windows since the FF36 update. We'll need to take a closer look at this, would be great if we could get Simon for this?

https://forums.zotero.org/discussion/47137/zotero-integration-error/#Item_0
https://forums.zotero.org/discussion/47133/plugin-for-word-not-working/
https://forums.zotero.org/discussion/47140/zotero-could-not-load-the-component-required-to-communicate-with-your-word-processor/#Item_0

adamsmith

FWIW, I'm not able to replicate this on W7, FF36, Zotero 4.0.26.1 and Word 2013, so while it's clearly pretty widespread, it's not a universal issue.
For those affected, what security software are you running? Could you try temporarily disabling all of it (for testing only, of course) and see if that makes a difference?

parny

FWIW, I didn't have Firefox installed at all at first (I don't think) - just Chrome - don't know if that matters. It's installed now.

Windows 7 SP1
Office 15.0.4693.1002
Security software: Bitdefender Total Security 2013 - turned it off and no difference.
Still works fine with LibreOffice.

Cheers, Steve

m.rajecky

to adamsmith: I already tried all the steps with NOD32 temporarily disabled, but it was no help.

Another point: On another computer with Windows 7 Home and Office 2010 Professional Plus, Zotero 4.0.26.1 and Word add-in 3.1.18, everything runs as expected.

aurimas

FWIW, I didn't have Firefox installed at all at first (I don't think) - just Chrome - don't know if that matters. It's installed now.

In that case you need to install either Zotero in Firefox (and the Word Integration extension) or Zotero Standalone and have them open when trying to cite in Word.

adamsmith

In that case you need to install either Zotero in Firefox (and the Word Integration extension)

well, but if LO is working, presumable they're doing this right.

parny

Yes, I had Zotero standalone running (and the Word Integration installed)!

ojc

Just wanted to update that somehow the problem mentioned above was solved in my computer. If anything was done to repair it, THANK YOU :-).

adamsmith

no changes on the Zotero side of things. No update to Firefox, either--so either this is a coincidence or a Word/Windows change. Any updates by other people welcome.

hgludb

Zotero is not working with Word 2010, and it doesn't help to install the extention. Two days ago it worked with out any problems, and I havn't instaled any updates for windows or word.....

Please help, I have to give in my master theises in two weeks!!!!

adamsmith

are you getting the exact same error?

ojc

Oh sorry, guess I was too hasty. The problem has returned...

adamsmith

so it sometimes works and sometimes doesn't??? ugh. If you restart Windows (try this a couple of times) does that make a difference?

hgludb

"Zotero could not load the component required to communicate with your word processor. Please ensure that the appropriate extension is installed and try again"

And I've allready tried to restart several times this afternoon