ID 47329865

SCAILTEUX

erreur de synchronisation entre le serveur et la bibliothèque Firefox.
message d'erreur :47329865

dstillman

There are a few errors in there, so it's not entirely clear which one you're referring to. Can you restart Firefox and provide a Debug ID (different from a Report ID) for a sync attempt that produces the error, and also tell us exactly what happens?

You should also upgrade to Firefox 33. You're still on 32.

(Feel free to respond in French.)

SCAILTEUX

debug ID : D888374225.
I beggin synchronisation et then tell you what happens!

SCAILTEUX

Pour information, hier j'avais pensé à mettre à jour Firefox mais cela n'a rien changé à la synchronisation qui échouait tout le temps.
Ce matin, j'ai fait votre procédure de Debug mais cela n'a pas fonctionné: un message d'"erreur d'application" de firefox est apparu:

"L'exception Point d'arrêt
Un point d'arrêt a été atteint.
(0x80000003) s'est produite dans l'application à l'emplacement 0x01925ed8.
Cliquez sur Ok pour terminer le programme.
Cliquer sur Annuler pour déboguer le programme."

J'ai cliquer sur annuler pour tenter de déboguer le programme mais echec, ça a planté et j'ai du forcer la fermeture de firefox...

dstillman

There's no debug output in there. Try the Debug ID instructions again. Note that you have to enable output logging, sync so that the error occurs, and then submit the output.

dstillman

Ce matin, j'ai fait votre procédure de Debug mais cela n'a pas fonctionné: un message d'"erreur d'application" de firefox est apparu

Well, at what point exactly did you receive that message? You managed to submit debug output — it's just empty...

SCAILTEUX

j'ai recommencé la procédure de Debug mais je ne peux pas transmettre au serveur les lignes consignées car chaque synchronisation fait planter Firefox.
Je viens de recommencer et voici le message affiché par Firefox:

"AdapterDeviceID: 0x0102
AdapterDriverVersion: 6.14.10.5374
AdapterSubsysID: 04f51028
AdapterVendorID: 0x8086
Add-ons: zoteroWinWordIntegration%40zotero.org:3.1.17,zotero%40chnm.gmu.edu:4.0.23.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.0
AvailablePageFile: 1647521792
AvailablePhysicalMemory: 15572992
AvailableVirtualMemory: 127266816
BIOS_Manufacturer: Dell Inc.
BlockedDllList:
BreakpadReserveAddress: 52297728
BreakpadReserveSize: 41943040
BuildID: 20141011015303
CrashTime: 1414155305
EMCheckCompatibility: true
Email: [...]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1414072981
JSOutOfMemory: Reported
Notes: DriverVersionMismatch
AdapterVendorID: 0x8086, AdapterDeviceID: 0x0102, AdapterSubsysID: 04f51028, AdapterDriverVersion: 6.14.10.5374
D3D11 Layers? D3D11 Layers- D3D9 Layers? D3D9 Layers+
OOMAllocationSize: 262144
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 16721
StartupTime: 1414154699
SystemMemoryUsePercentage: 99
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 4031909888
TotalPhysicalMemory: 2047795200
TotalVirtualMemory: 2147352576
URL: https://www.zotero.org/support/debug_output#debug_output_logging
Vendor: Mozilla
Version: 33.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 :
RSVP UDP Service Provider : 6 : 2 :
RSVP TCP Service Provider : 6 : 1 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{81961544-A313-4A6D-9352-1A8647EC598F}] SEQPACKET 0 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{81961544-A313-4A6D-9352-1A8647EC598F}] DATAGRAM 0 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0B052F3C-FF32-4A3D-9663-09ED530FAC1A}] SEQPACKET 1 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0B052F3C-FF32-4A3D-9663-09ED530FAC1A}] DATAGRAM 1 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D681FC6C-1518-4D4C-B0F1-B8712D3E9014}] SEQPACKET 2 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D681FC6C-1518-4D4C-B0F1-B8712D3E9014}] DATAGRAM 2 : 2 : 2 :
useragent_locale: fr

Ce rapport contient également des informations techniques sur l'état de l'application lors du plantage."

dstillman

If Firefox is crashing when you try to submit the output, just click View Output instead, save the output to a text file, zip it, and email it to support@zotero.org with a link to this thread.

dstillman

But just to perhaps save us some time, try checking your database integrity from the Advanced → Files and Folders pane of the Zotero preferences and see if that helps.

dstillman

No, you're misunderstanding in your email to support. Crash reports like the above aren't useful for us. I'm saying that, if it's crashing when you try to submit output, you can submit it manually using the steps I explain two posts back.

dstillman

OK, and that debug output you just sent just shows an ongoing sync. It doesn't show a problem… The debug output needs to include the problem you're trying to show us.