0x80004005 (NS_ERROR_FAILURE) [zoteroIntegrationApplication.getDocument]

Vladimir Alexiev

I get this error when I try to insert a citation
Zotero Standalone 4.0.19, Word 2007, latest Word Integration (18 Apr 2014). Tried with doc and docx, same result

Error report: 705480502

Zotero WinWord Integration: getDocument() could not find document "C:\my\....\HierarchicalRelations.docx" in ROT

[JavaScript Error: "[Exception... "'Could not find a running Word instance. code: "0" function: "zoteroWinWordDocument::initFromActiveObject" location: "zoteroWinWordDocument.cpp"' when calling method: [zoteroWinWordIntegrationErrorHandler::throwError]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "JS frame :: chrome://zotero/content/xpcom/integration.js :: <TOP_LEVEL> :: line 239" data: no]" {file: "chrome://zotero/content/xpcom/integration.js" line: 239}]

[JavaScript Error: "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [zoteroIntegrationApplication.getDocument]" {file: "chrome://zotero/content/xpcom/integration.js" line: 239}]

adamsmith

Try installing the next Zotero version (which has come out since), see if that helps.
Also, does this happen in a new document, too?
Finally, make sure you're running Word and Zotero with the same user account (rather than, e.g., one as an administrator and one with a regular account).

Vladimir Alexiev

It works with Zotero Standalone 4.20

Hermansky

Hi, I have the same problem with Zotero for Firefox 4.0.20.2.
It happens even in new document.
I tried to reinstall Zotero and MS Word plugin, but the problem prevail.
Thanks for any help.

boriss

I now got exactly the same mistake

"Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [zoteroIntegrationApplication.getDocument]"
"result": 2147500037
"name": "NS_ERROR_FAILURE"
"filename": "chrome://zotero/content/xpcom/integration.js"

The complete data are submitted with Debug ID D1677433498

kenneth.ramsey

I have the same error using Word 2010, Firefox 37.02 and the latest greatest zotero. I've tried uninstall and reinstalling zotero serveral time and even doing the same for word. I can use the stand alone product but would totally prefer to be based in my browser. Is there any update on the cause and a fix?

aurimas

Could you submit an error report? https://www.zotero.org/support/reporting_problems

farhansadiq

Sir kindly help me out...i m using zotero standalone and Windows office 2013 and get this error...
Zotero integration error
Zotero experienced an error updating your document.

Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [zoteroIntegrationApplication.getDocument]
kindly help..my wor is runinf in compatibility mode

adamsmith

same questions as above:
1) Does this happen in a new document?
2) Could you provide an error report ID?

farhansadiq

yes it also happen in new document and error report id is 802067287

adamsmith

@Dan - can you see anything in there?

dstillman

Zotero WinWord Integration: getDocument() could not find document "C:\Users\[...]\Desktop\[..].docx" in ROT

[JavaScript Error: "uncaught exception: Could not find a running Word instance. code: "0" function: "zoteroWinWordDocument::initFromActiveObject" location: "zoteroWinWordDocument.cpp""]"

Simon

This is probably the same issue as https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_2010could_not_find_a_running_word_instance

farhansadiq

can you help me change compatibility mode of word?

asalper

i'm having same error - report id 2019533082, microsoft 2013 (365) with zotero v. 4.0.26.4

enuka

I encountered this problem a lot of times. In Win7 (windows 7) you need to run zotero as administrator:
1. right click Zotero in the "Start menu" and click "Properties"
2. In the "Compatibility" tab and check the box "Run .. as administrator"
3. That's it!

adamsmith

that shouldn't be necessary and you shouldn't run software as administrator -- though this suggests that you my be running Word on a different account (Zotero and Word need to run on the same account in Windows), in which case you'd want to fix that.