report ID : 1412129631

Honey_Bee_FR · February 25, 2014

Bonjour,
First I had old versions (not too bad, 6 months) of Zotero standalone and LibreOffice. All worked fine.

Recently I update Libreoffice to 4.1.5.3 but after that, the Zotero menu and only this one beeing in english (previous version was in french) with NO action and no icones, I update also Zotero to 4.0.17
No change : always in english and NO action and no icone in LO menu

So I try Reinstall Libreoffice Zotero Add-in in "preferences"/"citer"/"traitement de texte" of Zotero menu

But the "wizard" could not install add-in / windows error : installation could not be complete because an error occured. Please ensure that LO is closed and restart Zotero
Of course LO was close BEFORE starting Zotero !!

If I try manual installation, I click on the Zotero_Extension and error is : could not create Java implentation loader
and just before a message saying that Zotero is already install in LO ... which is not exact as the list of LO extension says it !

System is windows XP SP3.

Thanks

adamsmith · February 25, 2014

please provide an error report ID after trying to re-install from the "Cite" tab of Zotero:
http://www.zotero.org/support/reporting_bugs#provide_a_report_id

Honey_Bee_FR · February 25, 2014

The error ID was : 1412129631
(already in the subject)

Simon · February 25, 2014

Start with the instructions at http://www.zotero.org/support/word_processor_plugin_troubleshooting#could_not_create_java_implementation_loader