"error has occured" when adding a file from J-Stor
Hi
I got the message "An error has occured. Please restart Zotero" twice in repeated attempts to add this file: http://www.jstor.org/stable/20128797
Report ID: 382882548
Not sure what caused it so not sure how to reproduce. Let me know if you need more information.
Cheers,
j
I got the message "An error has occured. Please restart Zotero" twice in repeated attempts to add this file: http://www.jstor.org/stable/20128797
Report ID: 382882548
Not sure what caused it so not sure how to reproduce. Let me know if you need more information.
Cheers,
j
Report ID: 982685480
It happened while adding a file from Safari and browsing through Zotero at the same time
Since then Zotero become unresponsive very frequently at different stages.
That is, I see the colourful rotating ball with Zotero using 99% cpu time and its modal windows stay up front while it doesn't react to any inputs for around 30 seconds. This happens sometimes twice within 5 minutes. It may happen when I create a new subcollection, when I add items to Zotero or while I edit notes.
It seems that as soon as Zotero becomes responsive again it syncs with my WebDAV. (So in a way I can see with the LittleSnitch network monitor when Zotero is ready to work again).
Perhaps there is a problem with syncing or preparing to sync?
Thanks for your help.
Best
J
If your Zotero data directory isn't on a local drive and is instead on a network drive, in Dropbox, etc., that could also be the problem.
thanks for your answer. Data directory is on a local drive outside dropbox.
I'm not sure what this security software could be.
I do run some Chrome plugins (scriptsafe etc.) could that be the problem?
The issue of Zotero's 30sec freezes before syncing might be unrelated then (or would that too be related to Chrome plugins?)
I don't run a virus scanner etc.
J