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Hello,
I am trying to log in to my Zotero account, but I am currently blocked by the two-factor authentication process.
The verification code is being sent to my old email address, which I no longer have access to because it was an academic email that has been deleted following a change of my preferred first name.
As a result, I am completely unable to access my account.
I just created a new account to ask this question. Is there any way I can use my old account again, or at least restore the data and link it to my new account? I would really appreciate it.
I don't have any access to my old account or to the email address associated with it.
What can I do?
Thank you very much.
I am trying to log in to my Zotero account, but I am currently blocked by the two-factor authentication process.
The verification code is being sent to my old email address, which I no longer have access to because it was an academic email that has been deleted following a change of my preferred first name.
As a result, I am completely unable to access my account.
I just created a new account to ask this question. Is there any way I can use my old account again, or at least restore the data and link it to my new account? I would really appreciate it.
I don't have any access to my old account or to the email address associated with it.
What can I do?
Thank you very much.
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dstillman Zotero TeamEmail support@zotero.org.