"Some data in My Library could not be downloaded"

rhh01 · 2026-10-14T15:56:56+00:00

Debug ID: D654967371.
Seeing a red "!" in top right corner. Get popup that "Some data in My Library could not be downloaded. It may have been saved with a newer version of Zotero." However I don’t believe I’ve used a newer version of Zotero, so I am posting here as instructed t with a Debug ID for a sync attempt that produces the error.

dstillman · 2026-10-14T15:57:29+00:00

7.0.15

You're on a broken old version that isn't auto-updating. Download Zotero from the download page. Your data won't be affected.

rhh01 · 2026-10-14T16:07:48+00:00

it should be auto-updating, how can I fix that? And when I download Zotero from the download page, do I say keep the old one as well (i.e. "Keep Both" or "Replace")? Sorry, fairly new user!

dstillman · 2026-10-14T16:08:46+00:00

Choose Replace.

rhh01 · 2026-10-14T16:27:43+00:00

Thank you!! I do have auto updates on, so not sure why I had an old version.