Cannot log in to Zotero desktop on a new computer — “Invalid credentials provided”

Marcela_Lora

Hello Zotero Support,

I need help resolving a login and synchronization problem.

I can access my Zotero online library, and Zotero works correctly on another computer. However, on my new Windows computer, the Zotero desktop application displays “Invalid credentials provided” when I try to sign in and enable synchronization.

I have already recovered my username and changed my password, but the problem persists. I have also installed the Zotero desktop application and Zotero Connector on the new computer, but the Connector is not saving references properly either.

I need to use the same existing library on both computers for my doctoral research. I do not want to create a separate account or risk separating my references into different libraries.

Could you please help me identify and resolve the authentication and synchronization problem without reinstalling everything again?

Thank you for your help.