Upgrade StorageZotero + Word: second citation insert fails with "load item list error" and Zotero shows no items
'm using Zotero with Word. When I insert a citation for the first time, everything works fine. However, when I try to insert a second citation, I get an error saying "failed to load item list" (or similar), and the Zotero application window suddenly shows no items at all — my library appears empty.
Has anyone encountered this issue before? What could be causing it, and how can I fix it?
My environment:
Zotero version: 10.0.1
Word version: Microsoft 365
OS: Windows 11
report ID:868855519
https://s3.amazonaws.com/zotero.org/images/forums/u20926972/pbhe7lakthuk5sd0vi0p.png
Thanks in advance!
Has anyone encountered this issue before? What could be causing it, and how can I fix it?
My environment:
Zotero version: 10.0.1
Word version: Microsoft 365
OS: Windows 11
report ID:868855519
https://s3.amazonaws.com/zotero.org/images/forums/u20926972/pbhe7lakthuk5sd0vi0p.png
Thanks in advance!
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dstillman Zotero Teamedited yesterday at 6:53pmRestart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If that fixes it, you'll need to identify the plugin that's causing it (likely Easier Citation) and then report the problem to the plugin's developer.