Zotero becomes unresponsive after 5-30 minutes on Windows 11

yuzaki0910
Environment

- Windows 11
- Zotero 10.0.1 (64-bit)

Problem

Zotero becomes unresponsive after approximately 5-30 minutes.

Sometimes a PDF is open when the issue occurs, but the same problem also occurs when no PDF is open.

The window becomes white/greyed out and Windows reports that Zotero is not responding.

Troubleshooting performed

- Updated to the latest Zotero version
- Disabled all plugins
- Reproduced with a completely fresh profile
- Reproduced with multiple PDFs
- Reproduced even without PDFs open
- WebDAV manual sync works normally
- Set layers.acceleration.disabled=true
- This appeared to improve the situation temporarily
- However the problem still occurs

Windows Event Viewer

Application Hang
Event ID: 1002

HangType: Cross-process

Process information during hang

Parent zotero process:
Responding=False

Content processes:
Responding=True

Graphics environment

- Intel UHD Graphics
- DisplayLink
- spacedesk Graphics Adapter

Debug output

The last entries before the freeze include repeated SQL queries against itemAttachments and application/pdf attachments.
Sign In or Register to comment.