Upgrade Storage„Add Item by Identifier“ returns no results
Hello,
I am using Zotero on a company-managed Windows laptop. Zotero itself works fine, but the “Add Item by Identifier” function does not.
Whenever I enter a valid ISBN or DOI, Zotero cannot find any metadata and returns no results.
Our company uses Zscaler and a corporate firewall, so we suspect that network restrictions may be blocking the requests.
Could you please let me know:
* Which domains or services does the Identifier function need to access?
* Are there any specific firewall or proxy exceptions that should be configured?
* Is there anything else our IT department should check?
Any guidance would be greatly appreciated. Thank you!
I am using Zotero on a company-managed Windows laptop. Zotero itself works fine, but the “Add Item by Identifier” function does not.
Whenever I enter a valid ISBN or DOI, Zotero cannot find any metadata and returns no results.
Our company uses Zscaler and a corporate firewall, so we suspect that network restrictions may be blocking the requests.
Could you please let me know:
* Which domains or services does the Identifier function need to access?
* Are there any specific firewall or proxy exceptions that should be configured?
* Is there anything else our IT department should check?
Any guidance would be greatly appreciated. Thank you!
https://www.zotero.org/support/kb/zotero_and_firewalls