unable to add citation into Microsoft word.

sarah_wickes
I have completed the following:

Restarted both Zotero and Word.
Made sure I am using the latest versions of Zotero and Word.
Disabled the Track Changes feature in Word
“Typing replaces selected text” is checked.
I have tried a blank document
Removing the bibliography means that it is permanently gone - Zotero will not re-add it

Screenshot attached of what the issue is - clicking any of the options makes no difference

https://s3.amazonaws.com/zotero.org/images/forums/u5698064/gkjgf37c9g6zn2z8zczz.png

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