Can't delete My Library folders on the web

EResearchECFA · 2026-06-18T11:53:44+00:00

I'm getting the error message below when I try to delete folders in My Library in a web account. This happened first when I tried the delete on the web. I then went back and deleted the folders in the desktop app without any problems. This had no effect on My Library on the web. Closed and re-opened the desktop app. The deleted folders did not appear in the desktop my library. Went back to the web. They were still there. Tried to delete them. Same error. The folders are empty, despite what the message says.

https://s3.amazonaws.com/zotero.org/images/forums/u19205463/p207gl9youfbmsw3mp4s.png

tnajdek · 2026-06-18T17:58:49+00:00

This had no effect on My Library on the web

That means the deletions weren't synced yet -- trigger a sync in the desktop app, or if changes still don't appear, see Why aren't changes syncing?

Separately, we'll investigate why deleting a larger number of collections from the trash doesn't work in the web library.