345404018 - Error with Syncing

RebekahRuddy
I have recently downloaded Zotero on a new device and the login in the web browser works but still cannot login or sync on the desktop Zotero. I have followed the troubleshooting steps however it still says I am using the wrong username/ password.

Would appreciate any assistance.
  • dstillman Zotero Team
    edited yesterday at 2:33am
    Install the current version of Zotero from the download page. You're using a very old version (Zotero 6).
  • yuyusuf43
    Hello, I am having the same issue. Even though I am already using the newest version, I still cannot sync.

    980255638
  • dstillman Zotero Team
    @yuyusuf43: I'm not sure why you think you have the latest version? You're running Zotero 6.0.23 from March 2023.
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