Upgrade StorageZotero and Zotero Connector Compatibility Issue After Windows 11 24H2 Update
I am writing to report a critical compatibility issue between Zotero/Zotero Connector and the latest Windows 11 24H2 update (OS Build 26120.3360).
Issue Description:
After updating my system to Windows 11 24H2, Zotero Connector (browser extension) consistently displays the error "Zotero is currently unavailable," preventing any interaction between the browser and Zotero desktop.
Both Zotero (v7.0.13) and Zotero Connector (v5.0.154) are updated to their latest versions. Prior to the Windows update, everything functioned flawlessly.
Troubleshooting Steps Attempted:
Followed the official "Troubleshooting Browser Connector Issues" guide.
Reinstalled Zotero and Zotero Connector.
Verified Zotero is running with administrator privileges.
Checked firewall/antivirus settings to ensure no blocking of Zotero processes.
Tested multiple browsers (Chrome, Firefox) with the same error.
Confirmed Zotero’s "Allow automatic connection to Zotero" option is enabled.
Suspected Cause:
The issue appears directly tied to the Windows 11 24H2 update, as no other system changes were made. I hypothesize that the OS update introduced compatibility conflicts with Zotero’s communication protocols.
Request:
Could you please:
Confirm whether this is a known issue?
Provide guidance on resolving it?
Investigate potential compatibility fixes for Windows 11 24H2?
Additional Information:
OS: Windows 11 Pro 24H2 (Build 26120.3360)
Please let me know if further details (e.g., logs, screenshots) are needed. I’m happy to assist in debugging.
Thank you for your time and efforts in maintaining this invaluable tool.
Issue Description:
After updating my system to Windows 11 24H2, Zotero Connector (browser extension) consistently displays the error "Zotero is currently unavailable," preventing any interaction between the browser and Zotero desktop.
Both Zotero (v7.0.13) and Zotero Connector (v5.0.154) are updated to their latest versions. Prior to the Windows update, everything functioned flawlessly.
Troubleshooting Steps Attempted:
Followed the official "Troubleshooting Browser Connector Issues" guide.
Reinstalled Zotero and Zotero Connector.
Verified Zotero is running with administrator privileges.
Checked firewall/antivirus settings to ensure no blocking of Zotero processes.
Tested multiple browsers (Chrome, Firefox) with the same error.
Confirmed Zotero’s "Allow automatic connection to Zotero" option is enabled.
Suspected Cause:
The issue appears directly tied to the Windows 11 24H2 update, as no other system changes were made. I hypothesize that the OS update introduced compatibility conflicts with Zotero’s communication protocols.
Request:
Could you please:
Confirm whether this is a known issue?
Provide guidance on resolving it?
Investigate potential compatibility fixes for Windows 11 24H2?
Additional Information:
OS: Windows 11 Pro 24H2 (Build 26120.3360)
Please let me know if further details (e.g., logs, screenshots) are needed. I’m happy to assist in debugging.
Thank you for your time and efforts in maintaining this invaluable tool.
This discussion has been closed.
https://forums.zotero.org/discussion/121777/javascript-error-the-user-aborted-a-request-in-zotero-desktop-version-7-0-11-64-bit