JavaScript Error: "The user aborted a request." in Zotero Desktop Version 7.0.11 (64-bit)

binwang89
Hello,

I am encountering an issue with the Zotero desktop version. I receive the following JavaScript error:

JavaScript Error: "The user aborted a request." {file: "chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero.js" line: 314}

Zotero Desktop Version 7.0.11 (64-bit)

When accessing http://127.0.0.1:23119/connector/ping, it displays "Zotero is running"

The same issue occurs in the Edge browser

I've already attempted updating both the Zotero software and the browser, as well as restarting both, but the error persists.

Any assistance or guidance on how to resolve this issue would be greatly appreciated.

Thank you!
https://s3.amazonaws.com/zotero.org/images/forums/u9326927/ehbado214irbihv4edbq.png
https://s3.amazonaws.com/zotero.org/images/forums/u9326927/xc4xjwcxsgsciif05z3n.jpg
  • dstillman
    (We only ever want a Report ID and the actual user-facing message you're seeing (e.g., the "Is Zotero running?" message in this case, presumably), not underlying error messages. We'll excerpt relevant errors as necessary.)

    See https://www.zotero.org/support/kb/connector_zotero_unavailable

    I'd guess that another extension is interfering.
  • binwang89
    Error Report ID ：263918521

    I have disabled all Zotero and Chrome extensions, but Zotero Connector still shows "Zotero is currently unavailable," even though the desktop Zotero application is running
    I've already attempted updating both the Zotero software and the browser, as well as restarting both, but the error persists.

    Thank you!
  • adomasven
    Did it used to work before? Are you running any proprietary security software?
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