Permission denied error ("Could not save item")

asallen

I've been getting the permission denied error at EBSCOhost (specifically the RILM database). My report ID is 955641674. I tried disabling all other add-ons, but I still get it. I do not have RoboForm installed, but I used to. Could there be some leftovers of it? I seem not to have this problem all the time, but it's frequent. I thought for a while it was because I hadn't updated FF, but I did now and I still get the error. Also, I'm running FF with Zotero on Mac and PC, and I'm getting the same error with the same database. Any ideas?
Thanks!

dstillman

Sample URL (or a search to find it if it's not a static URL)?

asallen

Thanks for the quick reply. The search I just did was for an article by Parker on Verdi and Basevi. A few hits came up, I tried saving a few, and none of them worked.

asallen

Any progress on this? I still cannot use EBSCOhost / RILM database, although I have found that I can use other databases with EBSCOhost. Apparently, the error is related specifically to RILM. I submitted another error report, ID #75002776. Thanks.

asallen

I'm still having problems with this. It seems no matter what I try to save to Zotero from RILM, I get the "could not save item" error. It seems to be related to proxy issues. The text of the relevant error seems to be
JavaScript Error: "Error: Permission denied for <http://libproxy.uncg.edu:4618>; to get property HTMLDocument.evaluate from <http://libproxy.uncg.edu:7147>." {file: "file:///O:/Library/Zotero/translators/EBSCOhost.js" line: 0}]

My error report ID # is 1837614269.

Also, I've tried connecting with a VPN, but I still cannot save the item.

Any help is most appreciated -- RILM is the main database that I use, and so not being able to use it is rather frustrating. Thanks.