error message with add/edit citation

Omemercy
Whenever I try to add or edit citations on a Word document, I get an error message when I click on Zotero:

Zotero experienced an error updating your document.

or

I get this message on the link below.

https://s3.amazonaws.com/zotero.org/images/forums/u12334982/5hjba9y1cigo916i6icj.png. whenever I click on the Zotero refresh button

This occurs on Windows 7 Word documents.
I have performed steps 1 through 11 on troubleshooting errors in word processor documents.

and none of these steps seemed to help
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