Word cannot communicate with Zotero

  • You should make sure you log off fully from your other account (by e.g. restarting) on this mac and try again.
  • i tried that: i fully logged out, then entered a different account, and there the couple zotero-word was working
  • edited October 24, 2023
    Ok, so it's hard to say what is the issue in your main macOS user account, but some sort of configuration option is preventing the Zotero plugin from being updated. It might help to reset your Normal.dotm in the main account and restart Word. Otherwise you will have to troubleshoot this on your own.
  • wow! great suggestion!!!
    i closed word, deleted normal.dotm, restarted word and now the error is gone!!!
    the couple zotero-word is working as usual and it is ... fantastic
    thank you a lot for the help in tracking down the problem
    the support you people of zotero give to us the users has an enormous value
  • this action of deleting normal.dotm could possibly enter the list of routinary actions to do in case of problems with word?
    (i initially had the error that word pointed to an outdated zotero.dotm even if i had updated it 5 minutes before: could it have been the first appearance of the faulty normal.dotm?)
  • edited October 24, 2023
    You can find the suggestion to reset Normal.dotm in many forum threads for Zotero, but it's not standard advice because it usually resolves issues that are one-of-a-kind. I cannot remember anyone ever reporting something like what you have, and the next time resetting Normal.dotm will fix some weird bug it's likely going to be something else.

    Glad we managed to find a solution!
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