Zotero 7 Beta Connector in Safari working fine but not downloading pdf from New England J Med

jwilentz

Works fine on other platforms such as the journal Circulation, but not with NEJM. Any ideas?

adamsmith

We always need a (sample) URL exactly as you see it for import errors

jwilentz

Here is the pdf url
https://www.nejm.org/doi/pdf/10.1056/NEJMe2309444?articleTools=true

And here is the main article pdf
https://www.nejm.org/doi/10.1056/NEJMe2309444

Thanks so much!

adamsmith

Are you trying to save from the first or the second URL? Generally you should use the article URL, i.e. the 2nd one.

jwilentz

Trying to save from article url. Saves the cite fine but get a red x with cannot save pdf

adamsmith

We'd want a debug ID from Zotero (not the connector) for saving that item. See https://www.zotero.org/support/debug_output#zotero

jwilentz

Debug ID = D911918026

jwilentz

Same behavior on JACC site
Debug ID D513106783

adamsmith

@dstillman could you look please?

dstillman

@jwilentz: Does this still happen in beta 44? Can you provide a Debug ID from that?

(Also, please be sure to say in your thread title when you're using the Zotero 7 beta.)

jwilentz

I’m running beta 40 since beta 44 breaks Safari connector on my old Mac 2012 on Catalina

jwilentz

Taking a break since away for a week. Maybe beta 45 will fix it all!

jwilentz

Now with beta 46, Z installs connector in Safari but does not DL PDFs reliably did one article but not the second one. Debug ID from Zotero D1106707268

URL for failed article was https://www.nejm.org/doi/full/10.1056/NEJMcibr2307735

dstillman

That works for me via an EZproxy URL, but in Safari we're not able to get full cookies, so if you're connecting/authenticating directly, the site might be doing some kind of authentication that won't work with the Safari Connector. If that's the case, I'm afraid you'll need to save from a different browser.

jwilentz

Not sure what EZproxy URL is. Will try with Chrome.

jwilentz

Works perfectly in Chrome. Bummer that Safari connector is buggy since a lot of us use Safari.

jwilentz

And you’re correct — I log into the New England Journal site before trying to add a citation.

dstillman

It's not "buggy" — Safari just doesn't provide access to the full page information. The Safari Connector is much more limited in general. If you want full features, use a browser that makes that possible (i.e., any of the other mainstream browsers).