Zotero iPad app crash (Report ID: 1162747928)
Dear Zotero-team,
my wife's Zotero app crashes every time on startup (iPad 7th gen, iOS 16.3.1).
I exported the database but its ~2GB, how should I send it to you?
Shall I create a Github issue linking to this forum post?
Thank you and best regards.
my wife's Zotero app crashes every time on startup (iPad 7th gen, iOS 16.3.1).
I exported the database but its ~2GB, how should I send it to you?
Shall I create a Github issue linking to this forum post?
Thank you and best regards.
If you're able to, you can upload it somewhere and email us a link at support@zotero.org with a link to this thread.
We will try reinstalling the app later. She is worried that her data itself is corrupted. Do you think this is the case or should a reinstallation fix the issue for good, while still having all of her synced data intact?
And thanks again, keep up the good work!
In general the iOS app shouldn't delete or change any data randomly. But if she had some data which didn't sync before the app started crashing, those may be lost now. If you can see everything on your desktop or web app, your data are safely stored in your account.
Just wanted to give an update. Reinstalled the app and, so far, everything is working and all of the data is syncing correctly.