I can't activate the app to use

andreaarevalo

Hi.

Inform: 343975219

I'ts impossible to me activate zotero online. I have the extention in chrome but, always appear that Zotero is currently unavailable.

For this reason, is impossible to use in word references.

thank you

dstillman

Have you installed the Zotero app on your computer?

See https://www.zotero.org/support/kb/connector_zotero_unavailable

andreaarevalo

Hi,

My laptop is Dell, thus I installed the chrome extention.

To use in word, I downloaded the plug in and in the tool bar appears Zotero.

But, unfortunately always says that don't have conection.

https://www.zotero.org/download/I https://www.zotero.org/download/

Thank you

dstillman

You need to install the Zotero desktop app available from the download page in addition to the Zotero Connector for Chrome.

To use in word, I downloaded the plug in and in the tool bar appears Zotero.

I'm not sure what you mean by this. The Word plugin is part of the Zotero desktop app.

andreaarevalo

Mi pc is not mac. The only option that I have is to Install Chrome connector in https://www.zotero.org/download/. For me, doesn't appear a link when I can download the app to install in the pc.

In the extentions of the chrome, is the icon of Zotero. But, when I try to connect with a paper, gives me the message that doesn't have connection.

I don't know what is happenning

dstillman

There are two large sections on that page — one to download the app and one to download the extension. They should auto-detect whatever you're using, but if you're seeing the wrong one somehow, there are links to the other versions.

If you're confused by something, take a screenshot, upload it somewhere (Google Drive, Dropbox, etc.), and provide a link here.