PDF files do not sync across devices

edited January 26, 2023
My report ID is: 703114508

Hello,

I am not seeing my PDF files across devices. I can see an entry in my Library, but the pdf icon is greyed out. When I click on it, I get an error saying:

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The attached file could not be found at the following path:

<my file system>/Zotero/storage/L2VBNLTS/Qadri - 2021 - Platform workers as infrastructures of global tech.pdf

It may have been moved or deleted outside of Zotero, or, if the file was added on another computer, it may not yet have been synced to or from zotero.org.
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Along with the error above, I am given an option to "locate" the file. When I click the "locate" button, an empty folder opens up. The empty folder has is named according to an indexing system (I guess?).

I've checked that the sync status is green on all my devices. I am on a 2GB plan and plan to re

Please help.


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