Upgrade Storagepermissions change on Mac?
Hi,
Is there any conceivable reason that an issue within Zotero itself would suddenly make it unable to open on my Macbook? I've used Zotero for years, then went to open it today and got a popup saying "You do not have permission to open the application 'Zotero.app'" along with an error message (provided at the end of this post)
Normally I would assume this was just an issue with my permissions settings in MacOS, but they are set to "Read & Write" for my user account, as well as the admin https://imgur.com/a/lHDSu6C
I tried rebooting, with no change. Any other suggestions? My next step, I suppose, is an uninstall/reinstall, but I'd rather not if there's a way around it.
____________________________
Process: zotero [2475]
Path: /Applications/Zotero.app/Contents/MacOS/zotero
Identifier: zotero
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: zotero [2475]
User ID: 1969192889
Date/Time: 2022-11-29 13:47:45.857 -0500
OS Version: macOS 11.5.2 (20G95)
Report Version: 12
Anonymous UUID: E8DE508D-FD6D-8ACE-5F6E-3421C0DA20DB
Time Awake Since Boot: 150 seconds
System Integrity Protection: enabled
Crashed Thread: 0
Exception Type: EXC_CRASH (Code Signature Invalid)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace CODESIGNING, Code 0x1
kernel messages:
VM Regions Near 0 (cr2):
-->
__TEXT 105c07000-105c09000 [ 8K] r-x/rwx SM=COW
Thread 0 Crashed:
0 0x000000010b49c000 _dyld_start + 0
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ffee9ff8bd8
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x000000010b49c000 rfl: 0x0000000000000200 cr2: 0x0000000000000000
Logical CPU: 0
Error Code: 0x00000000
Trap Number: 0
Thread 0 instruction stream not available.
Thread 0 last branch register state not available.
Binary Images:
0x105c07000 - 0x105c08fff +??? (???) <961C48D9-7B89-3EEB-A346-CB3EF17E66D8> (null)
0x10b49b000 - 0x10b536fff + (852.2) <57DB2053-BFD5-3683-97C6-F1DB2A1F1D09>
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=884K resident=0K(0%) swapped_out_or_unallocated=884K(100%)
Writable regions: Total=8400K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8400K(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 1
Stack 8192K 1
VM_ALLOCATE 8K 2
__DATA 228K 3
__DATA_CONST 32K 1
__LINKEDIT 272K 4
__TEXT 632K 2
=========== ======= =======
TOTAL 65.1M 14
Model: MacBookPro14,1, BootROM 429.140.8.0.0, 2 processors, Dual-Core Intel Core i5, 2.3 GHz, 8 GB, SMC 2.43f11
Graphics: kHW_IntelIrisGraphics640Item, Intel Iris Plus Graphics 640, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3332443250462D3039
Memory Module: BANK 1/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3332443250462D3039
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x170), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1680.8)
Bluetooth: Version 8.0.5d7, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.0 Bus
USB Device: USB2.0 Hub
USB Device: USB2.0 Hub
USB Device: USB Storage
USB Device: Logitech Webcam C930e
USB Device: USB3.0 Hub
USB Device: USB 10/100/1000 LAN
Thunderbolt Bus: MacBook Pro, Apple Inc., 41.4
Is there any conceivable reason that an issue within Zotero itself would suddenly make it unable to open on my Macbook? I've used Zotero for years, then went to open it today and got a popup saying "You do not have permission to open the application 'Zotero.app'" along with an error message (provided at the end of this post)
Normally I would assume this was just an issue with my permissions settings in MacOS, but they are set to "Read & Write" for my user account, as well as the admin https://imgur.com/a/lHDSu6C
I tried rebooting, with no change. Any other suggestions? My next step, I suppose, is an uninstall/reinstall, but I'd rather not if there's a way around it.
____________________________
Process: zotero [2475]
Path: /Applications/Zotero.app/Contents/MacOS/zotero
Identifier: zotero
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: zotero [2475]
User ID: 1969192889
Date/Time: 2022-11-29 13:47:45.857 -0500
OS Version: macOS 11.5.2 (20G95)
Report Version: 12
Anonymous UUID: E8DE508D-FD6D-8ACE-5F6E-3421C0DA20DB
Time Awake Since Boot: 150 seconds
System Integrity Protection: enabled
Crashed Thread: 0
Exception Type: EXC_CRASH (Code Signature Invalid)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace CODESIGNING, Code 0x1
kernel messages:
VM Regions Near 0 (cr2):
-->
__TEXT 105c07000-105c09000 [ 8K] r-x/rwx SM=COW
Thread 0 Crashed:
0 0x000000010b49c000 _dyld_start + 0
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ffee9ff8bd8
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x000000010b49c000 rfl: 0x0000000000000200 cr2: 0x0000000000000000
Logical CPU: 0
Error Code: 0x00000000
Trap Number: 0
Thread 0 instruction stream not available.
Thread 0 last branch register state not available.
Binary Images:
0x105c07000 - 0x105c08fff +??? (???) <961C48D9-7B89-3EEB-A346-CB3EF17E66D8> (null)
0x10b49b000 - 0x10b536fff + (852.2) <57DB2053-BFD5-3683-97C6-F1DB2A1F1D09>
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=884K resident=0K(0%) swapped_out_or_unallocated=884K(100%)
Writable regions: Total=8400K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8400K(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 1
Stack 8192K 1
VM_ALLOCATE 8K 2
__DATA 228K 3
__DATA_CONST 32K 1
__LINKEDIT 272K 4
__TEXT 632K 2
=========== ======= =======
TOTAL 65.1M 14
Model: MacBookPro14,1, BootROM 429.140.8.0.0, 2 processors, Dual-Core Intel Core i5, 2.3 GHz, 8 GB, SMC 2.43f11
Graphics: kHW_IntelIrisGraphics640Item, Intel Iris Plus Graphics 640, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3332443250462D3039
Memory Module: BANK 1/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3332443250462D3039
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x170), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1680.8)
Bluetooth: Version 8.0.5d7, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.0 Bus
USB Device: USB2.0 Hub
USB Device: USB2.0 Hub
USB Device: USB Storage
USB Device: Logitech Webcam C930e
USB Device: USB3.0 Hub
USB Device: USB 10/100/1000 LAN
Thunderbolt Bus: MacBook Pro, Apple Inc., 41.4
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adamsmithI don't think so, but any reason you couldn't update your OS? Unless I'm seeing that incorrectly, you're on 11.5.2, which is from last summer, and Apple has released a bunch of updates (including security patches) to Big Sur since. We've definitely seen mysterious errors disappear after OS updates.
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dstillman@aaronbcowan: To be clear, though, there's absolutely no downside to this — just delete Zotero from Applications and reinstall it from the download page. It takes 30 seconds. There's not usually any reason to do this, but in this case it looks like your version is corrupt somehow — due to file corruption, malware, or something else — and so that would be the first thing to try.
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aaronbcowanThanks to you both. I did update MacOS, which didn't fix it - but the delete & reinstall did. I didn't realize the reinstall would be so quick - I had assumed deleting the app would delete all the storage, and then have to rebuild that once reinstalled.