iOS Zotero App not syncing PDFs-No Error ID
I have added three pdfs to ZOTERO on my IPad. My iPad is running iOS16 Public Beta 8. My Zotero installation is version 1.0.4 Build 19. These PDFs are accessible only on my iPad. They have not synced to my Zotero.org library or to my laptop installation. When I pull down on the item list to force a sync in the bottom left Sync Failed () comes up. Clicking that just pulls up a dialogue box that reads "Error"
Thanks for your help.
Thanks for your help.
I emptied both trashes. (Only three items in either one.) And tried to sync again. It still appears to have not gone through.
Just sitting here with Zotero open on my iPad shows that about every 2 minutes "Sync Failed()" pops up on the bottom left of the screen for about 10/15 seconds and then disappears again.
If you don't want to try the beta version, you'll have to wait until we release another update to AppStore.
I force-synced the iPad App and after a bit received an error reading: "Remote sync in progress. Please try again in a few minutes." I have seen this error a few times in the last
The Debug ID is: D1192511608
My Zotero iOS installation is 1.0.7 Build 5 (from Testflight).
My iOS is 16.2 Public Beta (20C5032e), but it doesn't seem to matter since I just updated to that yesterday and the issue predates that update.
Thanks for your help.
Nevertheless, the issue persists, and my confidence in not losing data is dwindling.
I just tried to access a pdf on my Laptop instance that I annotated on my iOS instance a couple of weeks ago. I haven't needed it before now. When I try to access it on the laptop I receive:
The attached file could not be found at the following path:
It may have been moved or deleted outside of Zotero, or, if the file was added on another computer, it may not yet have been synced to zotero.org.
In the WebLibrary the entry shows, yet when I go to the attachments tab, the attachment is listed, but greyed out.
I force synced on the iOS, and received no error messages.
Can you delete one or both of those notes (long press the note -> Move to Trash -> on left side select Trash -> Empty Trash)? Then start debugging, pull down on items list and send me the Debug ID. It should fix your sync issues, but I'd like to confirm and see whether there are other issues.
The sync completed. A message at the bottom left indicated as such, but did say (1 Issue). The error reads: "Child Items cannot be assigned to collections." It's repeated three times.
Thanks for your help!
There are 26 "wrong" items in your database due to this bug. I think the simplest thing for you would be to log out and log back in. You'll see your app in the same state as you see it on your desktop app.
If you want to manually resolve this you'll have to remove these items: "BUIL5R7Q, HAG3CGA7, 7GB4Q2N5, J87HHQTA, WK8WRX9F, H9SUASKK, K3SX78X8, HL75VCBT, GKS37YGT, KPDHQRL2, NW238S4A, F2TC96HW, ANLFJ8RJ, 6DV5XHKJ, RXN8SPMG, RZE2HNSI, 7PKYM2FJ, XWQAVJ4Q, 8T6NZ64E, HZ7TMPIM, I74FJ4KZ, ZJZFU3SX, 8Y92GFCC, 7LHDF6UD, WK4TQWDU, AEGPNVSZ".
I'm creating a new build in TestFlight which should have all fixes for duplication. So if you want to duplicate more items I'd recommend you update to the latest TestFlight build.
If I sign out and back in, will I lose the items on my iOS installation that have not synced to my MacOS installation? If so, that's a considerable (about two months' worth) amount of lost annotations and such, as I do all my reading/annotating of journal items on my iPad.
I've searched the item codes you listed on my Mac and don't see them in the various Zotero folders. I'm assuming they only exist on my iPad, and I'm not sure how to find them there to remove them.
I don't use the duplicate function save for items with a number of the field the same. For example, a chapter in an edited volume. So, I'm not sure what's been duplicated else-wise as it's not part of my workflow.
Will the new build resolve the issue and save me from losing many hours of work?
On iOS you can enter the key into search bar on top of items list and it should show you the item there. Let me know if you can find them on your iPad. If you can't resolve this locally yourself I'll figure something out.
I searched each of the item IDs on the Zotero Items list and was only able to locate two of the items. The remainder returned no items when searched.
I'm not sure how the two that I was able to find were duplicated, as neither were things I would have manually duplicated. In both cases, it would have meant that I added the duplicate pdf to the record manually. My normal workflow is downloading the item as a pdf to a "research docs" folder on my iCloud account. From there, I drag and drop them into the folder in Zotero where I need them stored. Since the iOS app doesn't grab the parent item automatically, I then click "Create Parent Item" and enter the relevant information.
Here's the list that I cannot seem to locate through the Search Items function:
As always, your help is much appreciated.
Here's the Debug ID: D1231118330 from the sync attempt. The bottom left showed "Finished Sync (1 Issue)." Clicking on that showed the "Child Items" error that I've seen before, but only listed one time as opposed to several like before.
Thanks for your help!!