When I attempt to use my Zotero plugin on a Word document to Add/Edit Citations, I get a pop-up note, "Word could not communicate with Zotero. Please ensure Zotero is running and try again."

I have just checked, but I confirm that I don't have any other Word plugin (other than Zotero), I do have Grammarly but it's a separate app and not a plugin anymore. I've deactivated it though, no dif

Did you disable other plugins in Word? What is the full version of Word that you are running? Open a Word document, choose File from the top left corner, and then click either Account or Help on the l

No, you should not enable Zotero or Word to run as administrator (that checkbox should remain unchecked). You should set your UAC level higher and restart your computer. You should not get a prompt sa

@dstillman: Then I might have been too impatient. I got an error in Word after updating to the new version (also after rebooting the computer) which was easily solved using the steps I wrote down abov

Submit a Report ID after reproducing the error. What is the full version number of Word that you are using? Open a Word document, choose File from the top left corner, and then click either Account or

Could you explain step by step what you did to make Zotero work with Word?

I'm using Microsoft Word and got an error message saying, "Zotero experienced an error updating your document." This problem also occurs in an empty Word document. I have already followed the troubles

Using Word 365 (Windows7), Zotero can't insert citations or references either for an old document (Word 2017) or for a new one.

mode, and it was fine to add references in word. I also wonder why this is the case, since I didn't have this problem with zotero6 before. Should I not use the computer as an administrator?

Restart Zotero in Troubleshooting Mode (Help -> Restart in Troubleshooting Mode). Disable any other plugins you have installed in Word and restart it.

Just report that inserting a Zotero citation there causes Word to crash.

after updating to zotero 6 to 7, i can't seem to work MS Word (version 2409). what cn i do?

@littlefield: What "problem", though? Presumably you didn't go to Tools → Plugins looking for the word processor plugins for no reason. What were you actually troubleshooting?

Please I need a solution for this problem, an easy one I am not a programmer

I've recently had the 'Zotero experienced an error updating your document.' error constantly on my document on word, and it can be preceded by the following message if I am trying to update a citation

1. Reinstalled the word connection/integrator

something strange about this. Yes, I know Word for Mac is a bit slow, but this is beyond just slowness. When you click on "Add Citation," a settings-like icon briefly appears and disappears in the to

The Mac Word plugin is just slow. It shouldn't be any different from Zotero 6. In a large document, it could take a while to refresh. You should make sure "Automatically update citations" is disabled

@elenahe: The Word plugin should be updated automatically.